Frequently Asked Questions

Yes. SSB IT Services provides on-site IT support across Darwin and surrounding suburbs. All services are delivered at customer locations by appointment — we come to your home or business.

We repair and support both desktop and laptop computers, including:

• Windows PCs and laptops (all brands)
• Apple macOS desktops and MacBooks

Common issues include slow performance, software errors, system crashes, and setup problems.

Yes. We provide Windows installation, reinstallation, upgrades, and full system setup, including:

• Driver installation and Windows updates
• Basic security configuration
• User account setup and software installation

Absolutely. We assist with new computer and laptop setup, including:

• User account creation and configuration
• Software installation and updates
• Email and browser setup
• Data transfer guidance from old devices

Yes. We help diagnose and resolve Wi-Fi connectivity issues, including:

• Router setup and configuration
• Dead zones and signal improvement
• Basic home and small business network setup
• Device connection troubleshooting

Yes. We set up and troubleshoot personal and business email accounts, including Microsoft 365 and Outlook, and ensure email works correctly across all your devices — PC, phone, and tablet.

Yes. SSB IT Services provides thorough virus and malware removal services. We also help improve your system's security posture to reduce the risk of future infections, including recommending suitable antivirus solutions.

Yes. We can help recover or reset access to Windows accounts and local administrator accounts. We may ask for proof of ownership of the device to proceed with account recovery.

Yes. We assist with setting up and troubleshooting printers, scanners, external drives, monitors, and other peripherals — both wired and wireless connections.

Yes. We diagnose the causes of slow performance and apply appropriate fixes, which may include:

• Removing unnecessary startup programs
• Cleaning up storage and system files
• Malware and bloatware removal
• Hardware upgrade advice (RAM, SSD)

You can book an appointment in two ways:

• Call us directly on +61 470 448 330
• Complete the booking form on our website

We will confirm availability and arrange a suitable time that works for you.

SSB IT Services operates as a service-area business and provides IT support at customer locations — your home or office. We do not operate a retail shopfront. This means you don't need to transport your equipment anywhere.

Our primary service is on-site IT support at your location. In some cases, remote assistance may be offered where appropriate — for example, for minor software issues or follow-up support after a completed job.

It depends on the job. A basic setup or single software issue may take 30–60 minutes. More complex work such as virus removal, data recovery, or full system reinstallation may take 1–3 hours. We'll give you an estimate when you book.

Pricing depends on the type and complexity of the job. We aim to provide clear pricing and discuss costs before starting any work — no hidden fees or surprises.

Service fees are payable upon completion of the work unless otherwise agreed in advance. We accept cash and common digital payment methods.

Reasonable notice is required for cancellations or rescheduling. Missed appointments with no notice may incur a call-out or cancellation fee. Please contact us as early as possible if you need to reschedule.

We service Darwin and nearby suburbs, including:

• Palmerston & surrounds
• Casuarina & Nightcliff
• Rapid Creek & Parap
• Stuart Park, Fannie Bay & Darwin CBD
• Millner, Moil, Wagaman & surrounding areas

Not sure if we cover your area? Give us a call and we'll confirm.

Yes. We support both home users and small-to-medium businesses in Darwin. Business services include workstation setup, network configuration, email systems, and general IT support for staff.

We operate Monday to Saturday during regular business hours. After-hours or weekend appointments may be available on request. Contact us to check availability.

In many cases, yes. We can attempt to recover lost or deleted files from hard drives and SSDs. Success depends on how the data was lost and whether the drive has been written to since. Contact us as soon as possible after a data loss event for the best chance of recovery.

Yes. We can help set up cloud backup solutions including OneDrive, Google Drive, and other cloud storage services to keep your important files safe and automatically backed up.