Privacy Policy

We may collect personal information including, but not limited to:

• Name
• Phone number
• Email address
• Suburb or service location
• Details relating to IT support requests or services provided

Information may be collected through our website, booking forms, phone calls, emails, or during on-site service delivery.

Personal information is used solely for legitimate business purposes, including:

• Providing IT support services
• Managing bookings and appointments
• Communicating with customers
• Issuing invoices or service records
• Improving service quality and customer experience

We do not collect personal information unless it is reasonably necessary to deliver our services.

SSB IT Services does not sell, rent, or trade personal information. Information may only be disclosed:

• Where required or authorised by law
• To service providers assisting with requested services (where applicable)
• With customer consent

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure. Electronic records are protected using appropriate security measures, and access is restricted to authorised personnel only.

Customers may request access to or correction of their personal information by contacting SSB IT Services. Requests will be handled in accordance with Australian privacy laws.

Our website may use basic cookies or analytics tools to improve functionality and user experience. These do not personally identify visitors.

If you believe your privacy has been breached, you may contact us directly. We will investigate and respond promptly. If you remain unsatisfied, you may escalate to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.